Frequently Asked Questions

Shipping charges are calculated during checkout on the licensed retailer's website based on factors including destination, package size, shipping method, and any additional services selected. The shipping charges shown at checkout will apply to your order.

Delivery times vary depending on the destination, shipping method selected at checkout, weather conditions and carrier operations. Once your order has been placed with the licensed retailer, St James Cellars (“SJC”) will prepare your shipment for collection by the selected carrier. To help minimize the amount of time wine spends in carrier warehouses over weekends, shipments are generally scheduled for collection Monday through Wednesday. Collection schedules may change due to weather conditions, holidays, carrier availability or other operational considerations.

Available destinations are subject to applicable laws and carrier availability and may change without notice. SJC currently coordinates shipments within the United States only. Following your order with the licensed retailer, SJC will arrange transportation of your property through an independent third-party carrier. Transportation services are provided solely by the carrier. It is your responsibility to ensure that shipment of alcoholic beverages to your destination complies with all applicable laws and regulations. SJC makes no representation regarding the legality of importing or receiving alcoholic beverages at your chosen destination. The following states are not available: Arkansas, Michigan, Mississippi, Utah.

Once the carrier has collected your shipment, tracking information is generally available after the carrier has scanned the shipment into its network. Tracking details will be emailed to the address associated with your order. If you need assistance locating your tracking information, please contact us at info@stjamescellars.com.

To help protect the quality of fine wine, shipments may be delayed during periods of adverse weather, including extreme heat or freezing temperatures. We monitor weather conditions before releasing shipments and may temporarily hold orders until conditions improve.

Property Protection is an optional service that may be selected during checkout on the licensed retailer's website. Customers may choose to add or decline Property Protection before completing their purchase. Full terms, conditions, limitations and exclusions are available through the participating licensed retailer.

Transit times are estimates only and are not guaranteed. Once a shipment has been transferred to an independent third-party carrier, transit times are subject to that carrier's operations, weather conditions and other factors outside the reasonable control of SJC.

The licensed retailer processes your wine purchase. SJC then coordinates storage, packing and shipment through independent third-party carriers. For this reason, shipping notifications and tracking updates may come from SJC.

Please contact us as soon as possible if you need to change your shipping address. Address changes may be possible before the shipment has been prepared or transferred to the carrier. Once the carrier has accepted the shipment, additional fees or restrictions may apply, and changes cannot be guaranteed.

For questions about your wine purchase, order contents, billing or product availability, please contact participating licensed retailer. For questions about shipment preparation, tracking or delivery after your order has been dispatched, please contact SJC.